Return and Refund policy

RETRURN  POLICY

 

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We can not return custom made jerseys. We are questing you to committeeman by mail at  kiwijerseyco@gmail.com 

 

Restocking fee is %50

You will be responsible for paying actual shipping cost for your own shipping costs for returning your item in case of  purchased the wrong product, it doesn't fit or they no longer want the item  .

conditions: product condition should be new and with same label ,packaging in box to meet our return policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at kiwijerseyco@gmail.com  If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at kiwijerseyco@gmail.com 

So make sure to double and triple check you are ordering what you want. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Your refund will be executed by our internal team within 07 business days of refund confirmation if we confirm through email that you are eligible for a full refund after carefully reviewing your order. Following the return policy of the payment gateways that the Kiwi Jersey Co is integrating, we will issue a full refund for this order within 48 hours of receiving the email or SMS asking to cancel the customer's order. Our customer care department will confirm the details with the order on your email within the next 24 hours (from the time of receiving the email/SMS). Please keep in mind that processing and posting the refund may take some time depending on your bank or credit card provider.

 

Support : 9: 00 am – 6:00 pm Monday  to Friday 

Email: kiwijerseyco@gmail.com