Shipping policy

Happy shopping !

We are currently experiencing a high volume of orders and shipping may be delayed due to COVID staff shortage. We can’t keep all products in stock and sometimes they are delivered straight from supplier for time efficiency. 

Order processing :

A. SHIPPING COST= We offer free shipping on all orders

B. OUR ORDER PROCESSING TIME =

-Handling time 3-5   business days (Mon-Fri)

-Transit Time 7-10   business days  (Mon-Fri)

If you want to cancel the order please contact us by mail within 24 hours communicate at  kiwijerseyco@gmail.com 

 

Shipping Order Confirmation
As soon as you place your order, you will receive an order confirmation via e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. Once your order is received, it will be sent to our warehouse to be picked, packed, and shipped right away.

Canceling Orders
If you change your mind after placing an order on the website, kiwijerseyco.com  , please contact us immediately to cancel your order. We will issue a full refund provided your order has not been prepared and shipped. please mail us at  kiwijerseyco@gmail.com 

Taxes
All prices on the site are inclusive of duties and taxes, and you will incur no additional charges when you receive your item for customs clearance.

Ship Multiple Orders
Multiple orders placed on the same day cannot be combined and will ship separately.

Ship To Multiple Locations
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.

Address Changes
We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.

Order Tracking
When your order ships, you will receive an email notification from us with a tracking number that you can use to check the status of your order. Please wait up to 48 hours for tracking information to be available.

 

Support : 9: 00 am – 6:00 pm Monday  to Friday 

 

Email: kiwijerseyco@gmail.com